Refund policy

Last updated 25 September 2026

All sales are final

Aeon Frost Capsule Corp sells digital software (VST3 audio plug-ins) that is delivered instantly by download. A downloaded file cannot be returned, so all sales are final. We do not offer refunds, credits or exchanges for change of mind, including: purchases made by mistake; a plug-in not suiting your taste, genre or workflow; incompatibility with a computer, operating system, DAW or other software that does not meet the requirements stated on the product page; conflicts with third-party plug-ins; or failure to read the product description.

Check compatibility before you buy

It is your responsibility to confirm, before purchase, that your system meets the minimum requirements listed on each product page (currently Windows 10 or 11, 64-bit, and a VST3-compatible host). Our plug-ins are not available for macOS, Linux, AAX, AU or 32-bit hosts. If you are unsure, email us before buying and we will tell you whether your setup is supported.

Free installation help

If you have trouble installing or loading a plug-in, we will help. Email help@aeonfrostcapsulecorp.com with your order number, your Windows version, your DAW and version, and a screenshot of any error. We reply within 3 business days. Most issues are solved by placing the .vst3 file in the correct folder (usually C:\Program Files\Common Files\VST3) and rescanning in your DAW.

The only exceptions

This policy does not remove rights that the law gives you and that cannot be waived. We will provide a fix, a replacement download or, only if neither is possible, a refund, where:

  • You never received it and we cannot deliver it to you;
  • It is defective: on a system that meets the stated minimum requirements, the plug-in will not install or run, or does not work materially as described, and we cannot resolve it within a reasonable time after you report it and give us a fair chance to help; or
  • You were charged twice for the same product.

Claims must be made to contact@aeonfrostcapsulecorp.com within 30 days of purchase. Any approved refund is limited to the price you paid and is returned to the original payment method; your licence ends when a refund is issued.

Your statutory rights

Nothing in this policy excludes or limits any right or remedy you have under consumer protection law that cannot lawfully be excluded, including the Consumer Protection Act, 2002 (Ontario) and equivalent laws elsewhere. Where such a law gives you more protection, that law applies.

Customers in the UK and European Union

Consumers in the UK and EU normally have a 14-day right to cancel online purchases. For digital content supplied immediately, that right ends once the download begins with your consent. By completing your purchase you expressly request immediate supply of the digital content and acknowledge that you lose your right of withdrawal once the download starts (UK Consumer Contracts Regulations 2013, reg. 37; EU Directive 2011/83/EU, art. 16(m)).

Chargebacks

Contact us before disputing a charge with your bank or PayPal. Filing a chargeback for a delivered digital product without first contacting us may be treated as a breach of our Terms of Service, and we will provide the processor with proof of delivery and download.